{"id":456,"date":"2021-04-10T14:11:04","date_gmt":"2021-04-10T14:11:04","guid":{"rendered":"https:\/\/help.unitedover.com\/wpnotif\/?page_id=456"},"modified":"2025-02-12T13:59:07","modified_gmt":"2025-02-12T13:59:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/help.unitedover.com\/wpnotif\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich field(s) for phone number do we check to send notification<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If WooCommerce is installed then we look at\u00a0Billing Phone\u00a0<\/strong>field to send message, if the number is not present in\u00a0Billing Phone\u00a0<\/strong>then we check if our other plugin\u00a0Digits<\/strong><\/a> is installed and if present, we take mobile number from its field.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo mobile phone numbers need to have country code saved with them!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No this is not needed! WPNotif plugin is smart enough to understand if the mobile phone number has a country code or not, if it\u2019s present we\u2019ll make use of that if it\u2019s not then we\u2019ll check the country of the user from their user data and prepend the country code ourselves.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are gateway based SMS!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Using this setting you can setup different SMS content template for different gateways. Its useful when you have users from multiple countries and you are using multiple gateways to handle message requests, using this you can send messages in their native langauge.<\/p>

For example: You are using Twilio gateway for USA and Clicksend for France then in this case after enabling this option you can setup notification template in\u00a0English<\/em>\u00a0for USA and in\u00a0Frech<\/em>\u00a0for your France customers<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use SMS and WhatsApp together or just any one of them!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, our advanced system allows you to use both SMS and WhatsApp messages to notify your customers at the same time.<\/p>

You can also use any one of them by switching off the other option.<\/p>

For example, if you just want to send notification on SMS then turn off All Countries setting and make sure you don\u2019t have any group created in the country specific section.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat all placeholders can i use!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For placeholders you can refer this document https:\/\/help.unitedover.com\/wpnotif\/kb\/placeholders\/<\/a><\/p>

The good news is that we even support placeholders which are not listed in the table. Just scroll down to the last of the document linked above.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send SMS to Shop Managers, Editors etc!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, this is possible, under notification settings in front of user role just select all the user roles you want to send Admin notifications to.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCustom Gateway Requests base64 messages<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you custom gateway requests messages encoded in base64 then you can add the below code in your child theme\u2019s functions.php or use some code snippet plugin<\/p>

add_filter('wpnotif_message', 'wpnotif_message_encrypt', 100, 2);\nfunction wpnotif_message_encrypt($messagetemplate, $gateway)\n{\n     if($gateway!=1001){\n     return base64_encode($messagetemplate);\n     }else{\n     return $messagetemplate;   \n     }\n}<\/pre><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
Which field(s) for phone number do we check to send notification If WooCommerce is installed then we look at\u00a0Billing Phone\u00a0field to send message, if the number is not present in\u00a0Billing Phone\u00a0then we check if our other plugin\u00a0Digits is installed and if present, we take mobile number from its field. Do mobile phone numbers need to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-456","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - WPNotif Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.unitedover.com\/wpnotif\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - WPNotif Help\" \/>\n<meta property=\"og:description\" content=\"Which field(s) for phone number do we check to send notification If WooCommerce is installed then we look at\u00a0Billing Phone\u00a0field to send message, if the number is not present in\u00a0Billing Phone\u00a0then we check if our other plugin\u00a0Digits is installed and if present, we take mobile number from its field. 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