{"id":904,"date":"2021-04-10T13:53:06","date_gmt":"2021-04-10T13:53:06","guid":{"rendered":"https:\/\/help.unitedover.com\/digits\/?page_id=904"},"modified":"2025-02-12T13:59:05","modified_gmt":"2025-02-12T13:59:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/help.unitedover.com\/digits\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\"Hostname Match Not Found\" Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you are using Firebase as your gateway and you get this error then the issue is because the site url you mentioned in Firebase setting does not match with the one you are using the plugin on.<\/p>

So make sure that your site url matches with the one entered in Firebase console under Authentication -> Sign-in Method -> Authorized Domains<\/strong> and please add both www and non-www versions of your domain.<\/p>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\"Please complete your gateway settings\" Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This error clearly means what it says, you need to complete your SMS gateway settings before registering the plugin with purchase code.<\/p>

You can follow this document to setup Firebase Gateway(Free)\u00a0https:\/\/help.unitedover.com\/digits\/kb\/firebase-setup-instructions\/<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\"We have blocked all requests from this device\" Error<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

This error only comes up if you are using Firebase and you request multiple OTP\u2019s in a short period of time. The block gets lifted automatically after sometime and is only for your device and number and does not affect any other user on your website.<\/p>

If you want to test out the service and don\u2019t want to get blocked then you can add test number(s) in firebase console.<\/p>

Please follow this document for adding test numbers\u00a0https:\/\/firebase.google.com\/docs\/auth\/android\/phone-auth#test-with-whitelisted-phone-numbers\u00a0<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBuilder not working, redirecting to WordPress edit page<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If your builder is not wokring and you are being redirected to the native wordpress edit page then you need to check Elementor settings, if our post type is checked or not.<\/p>

  1. Visit yoursiteurl.com\/wp-admin\/admin.php?page=elementor<\/li>
  2. Make sure Popup Builder and Page Builder are checked\"\"<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to remove Google Captcha from Login\/Signup Form<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If you are getting Google Captcha when requesting for OTP then its very sure that you are using \u201cFirebase\u201d as the SMS gateway. So as per Google\u2019s requirement for Firebase, its not possible to remove that captcha, we have no control over it and it is totally handled from the Google Firebase\u2019s side.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to change Firebase Message Language<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    You can change the Firebase message language from here<\/p>

    \"\"<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInfinite loading when triggering OTP with Firebase<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    The most common reason for this one of your caching plugin adding defer in Firebase scripts. Deferring is not allowed by firebase and deferring, so you will need to whitelist the scripts in your caching plugin.<\/p>

    To find if your scripts are being deferred, search for\u00a0firebase<\/strong>\u00a0in your website source code and you can see defer added there<\/p>

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tInvalid OTP<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Check if the\u00a0\u201cAnyone can register\u201d<\/strong>\u00a0is enabled under\u00a0Settings -> General\u00a0<\/strong>, if not please enable it.<\/p>

    and<\/em><\/p>

    If you have WooCommerce installed make sure\u00a0\u201cEnable customer registration on the My account page.\u201d\u00a0<\/strong>is checked under\u00a0Woocommerce -> Settings -> Accounts<\/strong>, otherwise the registration option will not come on your \u201cMy Account Page\u201d<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    “Hostname Match Not Found” Error If you are using Firebase as your gateway and you get this error then the issue is because the site url you mentioned in Firebase setting does not match with the one you are using the plugin on. So make sure that your site url matches with the one entered […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-904","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions - Digits Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.unitedover.com\/digits\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Digits Help\" \/>\n<meta property=\"og:description\" content=\"“Hostname Match Not Found” Error If you are using Firebase as your gateway and you get this error then the issue is because the site url you mentioned in Firebase setting does not match with the one you are using the plugin on. 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